Shipping Policy

Shipping Policy

At Polished Crowns, we strive to ensure that your order is processed and shipped to you as quickly and efficiently as possible. Please review the following shipping policy to understand how we handle shipping:

Processing Time:

  • Orders are typically processed within 5-7 business days after payment confirmation, excluding weekends and holidays.
  • During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Methods:

  • We offer several shipping options to accommodate your needs, including standard, expedited, and express shipping.
  • Shipping methods and delivery times may vary depending on your location and the shipping option selected at checkout.

Shipping Rates:

  • Shipping rates are calculated based on the weight of your order and the shipping destination.
  • You can view the estimated shipping cost during the checkout process before finalizing your order.

Shipping Restrictions:

  • We currently ship within US & CA.
  • We do not ship to P.O. boxes or APO/FPO addresses.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with tracking information.
  • You can track the status of your order using the provided tracking number on our website or the courier's website.

Delivery Time:

  • Delivery times vary depending on the shipping method selected and your location.
  • Estimated delivery times will be provided during the checkout process and in your order confirmation email.

International Shipping:

  • For international orders, please note that customs clearance may cause delays beyond our estimated delivery times.
  • Additional customs duties, taxes, and fees may be applicable upon delivery, and are the responsibility of the recipient.

Missing or Damaged Shipments:

  • While we take great care to ensure that your order is packaged securely and accurately, Polished Crowns is not responsible for any items that are lost or damaged during shipping.
  • If your shipment is missing or damaged upon arrival, please contact the shipping carrier directly to file a claim and seek resolution.
  • We strongly recommend double-checking your shipping address during checkout to ensure accuracy. It is the responsibility of the customer to provide the correct shipping address.
  • If you realize that your shipping address is incorrect after placing your order, please contact us immediately. We will do our best to update the address before the order is shipped.
  • Once an order is shipped and tracking information is provided, any issues related to delivery, including lost or damaged packages, should be addressed directly with the shipping carrier.
  • Polished Crowns will not be liable for any financial losses or replacement of items for claims of non-delivery or damage, as it is beyond our control once the package is in transit.

Questions or Concerns:

  • If you have any questions or concerns about our shipping policy, please don't hesitate to contact us.
  • Our customer service team is here to assist you and provide the support you need.

Policy Updates:

  • Polished Crowns reserves the right to update or modify this shipping policy at any time without prior notice.
  • Any changes to our shipping policy will be reflected on this page.

Thank you for choosing Polished Crowns. We appreciate your business and look forward to serving you!