SHIPPING + PROCESSING 

All custom wig orders are processed within 15-21 business days of receipt. Order processing times are different from order shipping time frames. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Sezzle Payments now accepted on orders over $20

Zip Payments Only accepted on orders over $300

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Overnight delivery is only available for orders with delivery addresses within the continental United States.

Shipment to P.O. boxes or APO/FPO addresses

Polishedcrowns.com ships to addresses within the US, US Territories, and PO/APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Polishedcrowns.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

Polishedcrowns.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently ship to these countries outside the continental US.

UK, 

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Polishedcrowns.com will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

1. Call 470-620-9492
2. Or alert us at Info@Polishedcrowns.com 

We will file a claim with the shipping carrier. Local law enforcement will be involved. If investigation proves your item lost/stolen We will replace your order at no cost to you. Allow up to 21 days for the investigation. 

 How do I track my order?

To track your package click which carrier you chooses at check out and enter your tracking number on their website:

These are clickable Links, they will redirect you to your carriers website

RETURN POLICY

If you’re looking to cancel, return or exchange your order for whatever reason, we're here to help! All orders are final sale and non refundable.

Please note the following exceptions to our return and refund policy:

• Discounted items are final and cannot be returned or exchanged
• Hair extensions and wigs are eligible for exchange only within 14 days of purchase
• Exchanged items must have tags still on and be returned in their original state, with the lace intact and not manipulated in any way.
• Returned items must have no visible signs of wear or use
• Hair products are final sale and nonrefundable
• Hair Accessories are nonrefundable

To initiate a exchange, please complete the following steps:

• Reply to your order confirmation email to request which products you would like to exchange
• Print the prepaid return shipping label that you will receive by email
• Send all items back to us using the label provided
• Exchanges in the time frame with all requirements will be replaced 7-14 business days after we receive the product back
• Store credit is of equal or greater value to the original item purchased
• You will not be charged any additional shipping fees
• A restocking fee of $50 will be applied that you pay
• Lost and or damaged returns can not be replaced
• If you have any more questions contact us Info@PolishedCrowns.com